Política de reembolso

Returns

Our products can be returned within 15 days of the original purchase of the product with one of the following: proof of purchase, order confirmation, or receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and is the expiration date must not be greater than 15 days from the current date. Gift cards are not refundable. 

You must pay the shipping and handling fees. Return address is 1651 Moonbeam Ln. Chula Vista, CA 91915. You can may send an e-mail to hola@uyuyuy.com to begin your refund process.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hola@uyuyuy.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hola@uyuyuy.com and send your item to: Fit Collective LLC, 1651 Moonbeam Ln, Chula Vista CA 91915, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Fit Collective LLC 1651 Moonbeam Ln, Chula Vista CA 91915, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.